Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

• Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
• You’ll also need the receipt or proof of purchase.

How to Start a Return

• Contact us at [email protected] to initiate a return.
• Important: Do not send returns directly to the following address: 3908 Santa Rosalia Dr, Los Angeles, CA, 90008, United States
• If your return is accepted, we’ll provide:
  • A return shipping label.
  • Instructions on how and where to send your package.
• Important: Items sent back without prior return authorization will not be accepted.

If your country of residence is not the United States, shipping your goods may take longer than expected.

For any questions, reach out to us at [email protected].

Damages and Issues

• Please inspect your order upon receipt and contact us immediately if:
  • The item is defective.
  • The item is damaged.
  • You received the wrong item.

We’ll evaluate the issue and make it right.

Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (e.g., food, flowers, or plants).
• Custom products (e.g., special orders or personalized items).
• Personal care goods (e.g., beauty products).
• Hazardous materials, flammable liquids, or gases.

Unfortunately, we cannot accept returns on:

• Sale items.
• Gift cards.

If you have questions about your specific item, please contact us before initiating a return.

Return Shipping Responsibility

• Customers cover the return shipping unless the return is due to an error by the company (e.g., defective product or wrong item sent).
• Return shipping costs are not reimbursed for general returns.

Exchanges

The fastest way to get what you need is:

1. Return the item you have by following the return process.
2. Once the return is accepted, make a separate purchase for the desired item.

European Union – 3-Day Cooling-Off Period

For items shipped to the European Union, you have the right to:

• Cancel or return your order within 3 days for any reason.
• The item must meet the same conditions as outlined above:
  • Unworn, unused, with tags, and in original packaging.
  • Must include receipt or proof of purchase.

Restocking Fees

• We do not charge any restocking fees for returns.
• However, products must be returned in their original, unused condition with all tags and packaging intact to qualify for a refund or exchange.

Refunds

• Once we’ve received and inspected your return, we’ll notify you of the outcome.
• Approved refunds will be issued to your original payment method within 10 business days.
• Please note: It may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at [email protected].